Noosa Watersports Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your personal information.
1. SCOPE OF THIS POLICY
This policy applies to all personal information collected through:
- Boat hire and charter services
- Website bookings and enquiries
- Phone, email, and in-person interactions
- Safety waivers and operational forms
- Marketing and promotional activities
2. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:
Customer & Booking Information
- Full name
- Contact details (phone, email, address)
- Booking details and hire history
- Payment and transaction information
Safety & Operational Information
- Emergency contact details
- Identification details (where required by law or insurance)
- Passenger numbers and vessel allocation data
- Safety declarations or waiver acknowledgements
Optional/Consent-Based Information
- Medical or health information relevant to participation (if voluntarily provided)
- Photographs or video footage (with notice or consent)
Website Data
- IP address
- Browser type
- Device information
- Cookies and usage analytics
3. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you:
- Make a booking or enquiry
- Complete waivers or hire agreements
- Use our services on the water
- Communicate with our staff
- Visit or use our website
- Participate in promotional activities
Where reasonable and practicable, we collect information directly from you.
4. PURPOSE OF COLLECTION
We collect and use personal information to:
- Provide boat hire and charter services
- Process bookings and payments
- Ensure passenger safety and compliance with maritime regulations
- Manage operational and emergency situations
- Communicate with customers about bookings or service changes
- Improve service delivery and customer experience
- Meet legal, insurance, and regulatory obligations
- Conduct marketing and promotional activities (where consent is provided)
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
- Employees, contractors, and vessel crew
- Payment processors and booking platforms
- Insurance providers (for claims or risk management purposes)
- Emergency services (when required for safety or legal reasons)
- Regulatory or government authorities if required by law
We do not sell or rent personal information to third parties.
6. OVERSEAS DISCLOSURE
We generally do not disclose personal information overseas.
If this changes, we will take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
7. SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access, modification, or disclosure
This includes:
- Secure digital systems
- Restricted staff access
- Physical document controls where applicable
However, no system is completely secure and we cannot guarantee absolute security of data transmitted online.
8. ACCESS AND CORRECTION
You may request access to, or correction of, your personal information at any time by contacting us.
We will respond in accordance with the Australian Privacy Act 1988.
9. COOKIES & WEBSITE ANALYTICS
Our website may use cookies and analytics tools to:
- Improve website functionality
- Understand user behaviour
- Enhance customer experience
You may disable cookies through your browser settings, but some website functions may not work properly.
10. PHOTOGRAPHY & MEDIA
We may take photographs or video during operations for:
- Safety and operational records
- Marketing and promotional purposes
Where required, we will provide notice or seek consent.
Customers may opt out of marketing use by notifying staff prior to participation.
11. COMPLAINTS
If you believe we have breached your privacy, you may contact us and we will investigate promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. CONTACT DETAILS
Noosa Watersports Pty Ltd
Email: [email protected]
Phone: 0422 665 890
Address: 246 Gympie Terrace Noosaville
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
